Training Course of Customer Support

SELF-MANAGEMENT

  • Management of our emotions in front of different types of difficult clients
  • Separate people from the problem

CUSTOMER SUPPORT SKILLS

  • Detect hidden needs
  • Communication applied to conflict resolution

KEYS TO OFFERING AN EXCELLENT SERVICE

  • Keys to excellent service
  • Values-based care
  • The care of the details
  • Create loyalty
  • Improve the image of the company